FREQUENTLY ASKED QUESTIONS

The site is organized by “CATEGORY” at the top of the home page when you click on “SHOP”.

There is generally one product page for each painting category, if available, and varying print types.

‘ORIGINAL PAINTINGS” are listed under the “ORIGINAL PAINTINGS” category and can also be found under the “ARTIST PRINTS” category.

There may also be an additional product page for the same painting for “LIMITED EDITION PRINTS” and “VALUE PRINTS”. If you are interested in “Limited Edition Prints” or “Value Prints” prints click on the “ARTIST PRINTS” link and then either the “LIMITED EDITION PRINTS” or ‘VALUE PRINTS” link at the top of the page and you will see all available "LIMITED EDITION” or “VALUE PRINTS” PRINT TYPES.

The simplest way to find a fine art product is by clicking on the “CATEGORY” you are interested in and it will show you all products available for that category. For example: If you can click on “LANDSCAPES” ( note: landscape paintings have multiple different subcategories: i.e. “COMMISSION PAINTINGS,” “DESERT SOUTHWEST”, “FLORAL”, “RED ROCK PAINTINGS”, “SEASCAPES,” “SEASONAL”, etc.. ), to see all of the “Landscape” subcategories available. You then click on a “subcategory” and you will see all available products in that subcategory.

Original Paintings listed as “framed” include an archival protective varnish, and a dust cover and hanging hardware installed and are ready to hang.

Original Paintings listed as “unframed” include an archival protective varnish, but no frame or hanging hardware.

Click on the “PRINT TYPES” link at the top of the page

PRINTS:

Select a “PRINT TYPE” or “ORIGINAL PAINTING” and a “PRINT or ORIGINAL SIZE” on any of the product pages. The price is then displayed in the upper portion of the same page.

ORIGINAL PAINTINGS:

Select an “ORIGINAL PAINTING” and the “ORIGINAL PAINTING SIZE” and the price is displayed.

Note: The “ORIGINAL PAINTING” only has one size displayed that you can select. To exit the “ORIGINAL PAINTING” selection and go back to viewing “PRINTS” only, you must go back to the top of the “ORIGINAL PAINTING” selection menu and the top of the “SIZE” menu to begin selecting “PRINT TYPES” and “PRINT SIZES” again.

You can buy fine art products with the following credit cards and payment methods:
Visa
Mastercard
AMEX
Discover
Apple Pay
Afterpay

I want to make my paintings available to everyone and “afterpay” provides a more affordable option to paying for your purchase.

If you select “afterpay” at checkout it is an interest free plan allowing your purchase to be split into 4 equal payments, payable every 2 weeks.

Afterpay offers one transparent solution to shoppers with no external credit checks, no interest and no hidden fees when they pay on time.

The painting or reproduction ships to you after you make the first payment.

You first need to select a “PRINT TYPE” or “AN ORIGINAL PAINTING” and a “SIZE” for the product you want to purchase. The price is then displayed as referred to above in the “HOW DO I DETERMINE THE PRICE FOR A PRINT or AN ORIGINAL PAINTING?” accordian menu.

Next, click the “ADD TO CART” button on the product page of the item you want to purchase.

You will then be prompted to provide your shipping and contact information and any additional comments you’d like.

Next, click on the “SHOPPING CART” at the top of the page and you will be taken to “CHECKOUT” where you can pay the full amount or select “AFTERPAY” to pay in 4 equal, interest free, installments.

Orders are usually processed within 2 to 4 business days.

Holiday workload may add additional time so please order early.

Our photo lab and printer professionally packages and ships prints from Springville, Utah.

Originals, commissions, and custom orders are packaged with care and shipped from our studio in Hurricane, Utah.

All prices “INCLUDE” free shipping and handling ( except for 24” x 36” and larger paintings, prints, and frames sold separately as further described on the “Shipping and Returns Policy” page ) to the lower 48 (USA) states only.

Please see our “Shipping and Returns Policy” link at the top of the home page.

Answers to common questions about purchasing gift cards.

Last updated August 23, 2023

Gift cards are a special product that recipients can use as payment for orders from your online store. Here are some frequently asked questions about gift cards.

Gift card limitations

Gift cards are sold as unique digital codes. Squarespace doesn’t create or ship physical gift cards.

At checkout, a gift card’s value is subtracted from the order total. This includes taxes and shipping.

Gift cards never expire.

When purchasing a gift card, customers go directly to checkout after clicking Purchase. Gift cards don't support custom forms or fields.

Are gift cards available as physical/plastic gift cards?

No. Gift cards are only available through your store as an email.

Do gift cards cover taxes and shipping?

Yes.

Can I add tax on gift card purchases?

Purchasing a gift card isn't subject to tax. However, your sales tax rules apply to any order made with a gift card.

Do gift cards expire?

No. Gift cards never expire.

Can customers split an order between a gift card and a credit card?

Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.

Can customers use more than one gift card on an order?

Yes. Customers can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It's not possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts apply to orders made using a gift card.

Can I get a refund for a gift card?

Yes. You can cancel and get a refund for unused gift cards. Partially used gift cards can't be refunded.

Can I get a refund for purchases made with a gift card?

Yes. Refunding a purchase made with a gift card adds the refunded amount to the gift card's balance.

Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers go directly to checkout after clicking Purchase, similar to express checkout.

Can a gift card be duplicated?

No. It's not possible to duplicate a gift card.

Can I restrict gift cards to certain items?

No. Gift cards can be used for any order of physical, download, or service products, and fixed-amount pricing plans for Digital Products. Gift cards can't be used for subscription products or subscription pricing plans.

Can customers set custom values for gift cards?

No, but multiple gift card values are available to give your customers more options.

How does the recipient check their balance?

The recipient receives an initial email with the gift card balance. After entering the gift card code at checkout, the remaining balance appears.

What happens if a customer loses their gift card code?

We can resend the gift email notification from the Orders panel.

Can customers add value to a gift card?

No. It's not possible for customers or merchants to add value to a gift card after it's sold.

Can customers set a specific time to send the email to the recipient?

No. Customers who want to send the email to the recipient later should select the Email to You delivery option at checkout. They can then forward the email or .pdf at the desired time.